Heesz Warranty
Heesz warrants that all our furniture are free from defective materials and workmanship. Warranty periods vary by product, commencing from the date of delivery and are defined in the table below.If, during the warranty period, a product is deemed defective due to a manufacturing defect, Heesz will repair or replace part(s), at Heesz’s sole discretion. This Warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.
CLAIM PROCEDURE
Any claims will have to be emailed to warranty@heesz.com attached with photos of defects, and order number.
LIMITATIONS AND EXCEPTIONS:
- Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your Heesz furniture is damaged by using detergents, abrasives or other harsh cleaning agents.
- This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.
- This warranty does not apply if product is used outdoors, unless specifically stated otherwise.
- Any product modification by consumer or other parties not authorised by Heesz will void this Warranty.
- This Warranty does not cover items marked as ‘AS-IS’ or any form of Display items at the time of purchase.
- This Warranty does not cover items not purchased directly from Heesz.
- Heesz’s decision on all issues relating to complaints regarding defects, either of workmanship or materials, shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Heesz’s sole discretion.
- Any item repaired or replaced under this limited Warranty will be covered by the limited Warranty for the remainder of the original warranty period only.
- This Warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges.
- In respect of manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the Purchaser.
WARRANTY PERIOD:
| Type | Warranty Coverage |
|---|---|
| Sofas, Sofas with moveable headrest, Armchairs, Beds, Storage Beds, Sofa Beds, Daybeds, Ottomans | Frame structure: 3 Year Limited Warranty from standard range, 1 year limited warranty from basic range Soft furnishings: Foam, fibre fillings, feathers, fabric covers, stitching, leather: 1 Year Limited Warranty Other components such as: zips, fasteners, springs, suspension, legs, and movable mechanisms: 1 Year Limited Warranty |
| Dining Chairs | 1 Year Limited Warranty |
| TV Cabinetry, Sideboards, Dining Tables, Bookcases, Free Standing Shelving | 1 Year Limited Warranty |
| Wooden Bed frames | 1 Year Limited Warranty |
| Office Chairs | 1 Year Limited Warranty |
| Lighting and other Electrical Accessories | 1 Year Limited Warranty |
| Poufs, Cushions & Throws | 1 Year Limited Warranty |
| Mattress | 10 Year Limited Warranty with exclusions:
|
| Rugs | 1 Year Limited Warranty |
| Mirrors and Wall Arts | 1 Year Limited Warranty |
| Organisation Products | 1 Year Limited Warranty |
- This Warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges.
- In respect of manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the Purchaser.
WARRANTY PERIOD:
Safety and quality is a big part of any Heesz product. We conduct stringent in-house quality of our products which is why we offer you:
